Refund policy

Return & Refund Policy

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Our Return Window
You may return eligible items within 14 days of receiving them. To be eligible, items must be:
- Unused
- In the same condition you received them
- In their original packaging

How to Start a Return
1. Email returns@cashncarry.ca with your order number, the item(s) you would like to return and the reason for the return.
2. Please contact us before sending anything back. Because orders ship from different suppliers, our team will tell you where and how to return the item.
3. Follow the return instructions our team provides.
Items sent back without contacting us first may not be accepted.

Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us at returns@cashncarry.ca within 14 days of delivery. Include:
- Your order number
- A short description of the issue
- Photos of the item and packaging, where possible
We will offer a refund or a replacement.

Items That Cannot Be Returned
For health, safety and hygiene reasons, the following items cannot be returned unless they arrive damaged or defective:
- Perishable food and beverages
- Opened personal care, beauty and hygiene products
- Gift cards

Exchanges
If you would like a different item, size or colour, please contact us. We will help you return the original item and place a new order.

Refunds
Once your return has been received and inspected, we will let you know whether it has been approved. Approved refunds are issued to your original payment method. Your bank or card provider may take additional time to post the refund to your account.

Questions
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM ET.
Phone: +1 (844) 246-1366
Email: returns@cashncarry.ca or info@cashncarry.ca