Track Your Order
Where is my order?
Every CashNCarry order, including every Loot order, ships with tracking. Here is how to follow yours.
1. Check your shipping email
When your order ships, we email you a shipping confirmation with a tracking link. Tap it to see where your parcel is. If your order includes items from more than one supplier, you will get a separate email and tracking link for each parcel.
2. Check your account
If you placed your order while signed in, sign in to your account to see your orders, their status and their tracking links.
3. What the tracking stages mean
- Order received / processing: the supplier is preparing your item. Loot orders usually take 1 to 3 days to process.
- Shipped / in transit: your parcel is on its way. Loot parcels travel from overseas, so updates can pause for a few days while a parcel moves between countries. That is normal.
- Arrived in Canada / with local carrier: your parcel is with a Canadian carrier for final delivery.
- Delivered: your parcel has been delivered.
Delivery times
Main-store items ship from Canadian suppliers, and delivery times depend on the supplier and your address. For Loot items, the estimated delivery time is shown on each product page. See Shipping & Delivery and our Shipping Policy for details.
Need help?
If your tracking has not updated in a while, or you cannot find your shipping email, check your spam folder first. Then contact us or email info@cashncarry.ca with your order number, and we will look into it. Support hours are Monday to Friday, 9:00 AM to 5:00 PM ET.
