Frequently Asked Questions
Our catalogue is currently being built, so some answers below describe how things will work as products are added. If your question is not covered here, please contact us.
About CashNCarry
What is CashNCarry?
CashNCarry is a Canadian online marketplace for households and businesses, operated by CashNCarry Emporium and based in Trenton, Ontario. Learn more about us.
Who can shop with CashNCarry?
Anyone. We serve both individual customers and businesses, including restaurants, retailers, offices, warehouses, hospitality operators, cleaning and maintenance teams, contractors and small and medium-sized businesses.
What departments do you offer?
We have 16 departments: Food & Drinks, Pet Supplies, Arts & Crafts, Fitness & Nutrition, Sporting Goods, Electronics, Luggage & Bags, Toys & Games, Baby & Toddler, Home, Beauty, Shoes, Accessories, Men's Clothing, Women's Clothing and Business Supplies. See What We Supply. Products are being added as our catalogue grows.
Shipping and Delivery
How do orders ship?
CashNCarry works on a drop-ship model. Your order ships directly from the manufacturer or wholesaler closest to you, which helps keep costs down so we can pass the savings on to you.
How much does shipping cost?
Shipping costs depend on the product, the supplier and your delivery address. The cost for your order is shown at checkout or confirmed by our team.
How long will delivery take?
Delivery times vary by product, supplier and destination. Any estimate for your order is shown at checkout or provided by our team. If you need an item by a particular date, please contact us before you order.
Why did my order arrive in more than one package?
If your order includes items from different suppliers, each supplier ships its items separately, so they may arrive in separate packages and on different days.
For full details, see our Shipping & Delivery page and Shipping Policy.
Returns
What is your return policy?
Items may be returned within 14 days of receipt if they are unused and in their original packaging. If an item arrives defective or damaged, we will offer a refund or replacement. To start a return, email returns@cashncarry.ca before sending anything back, and our team will provide instructions. See our Refund Policy for full details.
Contact
How can I reach you?
Email info@cashncarry.ca or call +1 (844) 246-1366. Our support hours are Monday to Friday, 9:00 AM to 5:00 PM ET. You can also use the form on our Contact page.
Business Buyers and Suppliers
I'm buying for a business. How do I get started?
Businesses are welcome to shop our departments today. Features such as bulk quantities, business accounts, commercial pricing and repeat ordering are in development and are not yet available. Tell us what you need on our Shop for Business page.
Can my company become a supplier?
We are looking for Canadian manufacturers, wholesalers and distributors. Please introduce your company on our Become a Supplier page and we will review your submission.
Our Community Commitment
What is the 5% commitment?
CashNCarry commits 5% of all gross sales revenue to supporting local food banks in the communities we serve.
Is it 5% of profit?
No. The commitment is based on gross sales revenue, not profit.
Is CashNCarry a charity? Do I get a tax receipt?
No. CashNCarry is a business, not a registered charity, and we do not issue tax receipts for purchases.